We strive to ship orders as quickly as possible. We will ship the same business day if ordered before 3pm MST. Otherwise, the next business day.** Note: Due to the holidays, there may be a few added days of processing time.
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet.
Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly
If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
If you think that your package is lost or delayed, please contact our support team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!
In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:
Check with your neighbors, building management, or security to see if they may have received it on your behalf.
Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.